Return and Refund Policy
At Ecig-almayo, we want you and your pets to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.
1. Return Window We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
2. Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it:
- Unworn or unused.
- With all original tags and labels attached.
- In its original packaging.
3. How to Initiate a Return To start a return, please contact our support team at support@ecig-almayor.com. Include your order number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
4. Return Shipping Costs
- Defective or Incorrect Items: If you received a defective, damaged, or incorrect item, we will cover the return shipping costs.
- Customer Remorse: If you are returning the item because you changed your mind, you will be responsible for paying the actual return shipping costs.
5. Refunds We will notify you once we’ve received and inspected your return. If the return is approved, we will process your refund back to your original payment method within 7 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund to your account.
Contact Information for Returns:
- Email: support@ecig-almayor.com
- Phone: +34 931 64 87 77
- Address: Avinguda de Roma, 139, Eixample, 08011 Barcelona, Spain